FAQs - Imperial Cars & Couriers

1. How do I book with Imperial?

You can place a booking quickly and easily through our online booking system here, alternatively you can place a booking by calling our call centre on 0207 700 4999 or 0207 226 1111.

2. What are your opening hours?

24 hours a day, 7 days a week.

3. How will I recognize my driver at the airport?

The driver will have your name on a board and will carry our Imperial ID card.

4. What areas do you cover?

We work out of all London areas and provide transfer services to anywhere in the UK.

5. What if the flight is early or delayed?

We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

6. Where do I meet my driver when I land?

The meeting point is detailed in the booking process. Generally it is at the airport information desk or in the arrivals hall.

7. What if my flight is diverted to another airport?

Contact us as soon as possible on +44 (0) 207 700 4999. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

8. Do you do cruise ports transfers?

Yes, we do transfer to and from all major UK cruise ports.

9. Will I be charged if my flight is delayed?

No, we monitor flight times and arrive when you do.