Privacy Policy - Imperial Cars & Couriers

1. Introduction

Imperial Couriers UK Ltd (“Imperial Couriers”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, contact us, visit our website or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Imperial Couriers UK Ltd

We are a private hire transport and courier company providing:

Private hire taxi services
Airport transfers
School transport
SEN transport
Corporate travel
Courier and delivery services

3. Information We Collect

Depending on the service you use, we may collect:

Personal Details

Name
Address
Telephone number
Email address

Booking Information

Collection address
Destination address
Journey dates and times
Flight information (where applicable)
Special assistance requirements
Passenger information
Delivery collection and drop-off details

4. Payment Information

Where payments are made electronically, payment processing is carried out by secure third-party payment providers. We do not store full debit or credit card details.

5. Communications

We may keep records of:

Emails
Telephone conversations
Booking enquiries
Complaints
Feedback

Website Information

If you visit our website we may collect:

IP address
Browser type
Device information
Pages visited
Cookies and analytics information

6. How We Use Your Information

We use your personal information to:

Arrange and manage bookings
Provide taxi and courier services
Allocate drivers
Contact you regarding bookings
Process payments
Respond to enquiries
Manage customer accounts
Improve our services
Investigate complaints
Meet legal and regulatory obligations
Prevent fraud and protect our business

7. Our Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent (where required)

8. Special Category Data

Some bookings (for example SEN transport or accessible transport) may require us to process limited health or accessibility information.

We only collect this information where it is necessary to safely deliver our services and in accordance with UK data protection law.

9. Sharing Your Information

We only share your information where necessary.

This may include:

Our employed or approved drivers
Courier personnel
Payment providers
IT service providers
Local authorities
Schools and education providers
NHS organisations
Emergency services
Insurance providers
Legal or regulatory authorities where required by law

We never sell your personal information.

10. Data Security

We use appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Theft
Misuse
Alteration
Disclosure

Access to personal information is restricted to authorised staff who require it to perform their duties.

11. Data Retention

We only keep personal information for as long as necessary.

Typical retention periods include:

Unauthorised access
Loss
Booking records: up to 6 years
Financial records: 6 years (or longer where legally required)
Complaint records: up to 6 years
CCTV or vehicle footage (where applicable): retained only for as long as necessary unless required for legal proceedings

Information is securely deleted when no longer required.

12. Your Rights

Under UK GDPR you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

13. Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

14. Children’s Information

Where we provide school transport or transport services for children, we process personal information only as necessary to deliver those services safely and lawfully. Such information is handled with appropriate safeguards.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Imperial Couriers UK Ltd

Email: admin@imperialcarsandcouriers.com
Telephone: 02077004999
Website: www.imperialcarsandcouriers.com
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.